Returns

Jenni Kayne wants to ensure your complete satisfaction.

We accept returns within 7 days from the delivery day, in original condition with tags attached. Shoes must be returned in their original box. Final sale items are non-returnable. Shipping charges are non-refundable.

FINE JEWELERY RETURNS

Jewerly that retails for $2000 or more cannot be returned using the pre-paid UPS label. Please return the item via traceable carrier such as UPS or FedEx, insured for the full retail value of the piece and with signature required.

HOW DO I RETURN AN ITEM?

Place the enclosed label on the return package, securely seal it and drop it off at your nearest UPS store.

Our mailing address for returns is:
Jenni Kayne
614 North Almont Drive
West Hollywood, CA 90069
USA

If you're not using the enclosed return label please make sure the package is insured and sent by a traceable carrier such as UPS or FedEx. We cannot be responsible for lost packages without proof of delivery.

WHEN WILL YOU REFUND MY CREDIT CARD?

Once we receive your package, we will process your refund in the original form of payment within 5 business days. We will notify you via email when this transaction has taken place. Please note your bank may require additonal days to process and post this transaction to your account.